| Top
10 Customer Service Providers
1. Moulton Logistics
 Los
Angeles, CA-based Moulton Logistics Management is one
of the leading providers of state-of-the-art customer
service, to direct response, retail and multi-channel
merchants. The company provides an array of technology
solutions including IVR, chat, automated callback, 100%
call recording, extensive campaign management and drill
down reporting. The company's browser based DR Marketer
Pro software applications are unique in the industry.
Agent solutions are available to match client needs for
cost and performance; including US based and off-shore
agents, dedicated and shared teams, and Hispanic services.
DR specialized services include save the sale programs,
logistics, fulfillment, returns management, sales channel
and supply chain campaign integration and reporting. www.moultonlogistics.com
2.
EMS, Inc.
 Located
in Omaha, NE, EMS offers customer service solutions for
businesses of every kind. The company is interested in
investing its people and processes into its clients' programs,
and in developing a partner relationship with them. Specialized
solutions include inbound and outbound teleservices, 360°
customer service, technical support, live Internet chat,
direct outbound mailing services, and reporting services.
www.emscrm.com
3. Hamilton Contact Center
Services
 Hamilton
Contact Center Services is a division of Hamilton Telecommunications,
which was founded in 1901 as a local telephone cooperative
serving Hamilton County, Nebraska. In 1961, it was bought
by the Nelson Family and was incorporated in the state
of Nebraska. Since then, Hamilton has grown into a multi-faceted
telecommunications firm providing contact center services,
telecommunications relay services, telephone service,
Internet service, long distance service, information systems,
and cable television service. www.hamiltontm.com
4. MPC Call Centers
 MPC's
call center is headquartered in New York, NY. MPC offers
services such as order taking, help desk, customer acquisition,
and emergency response. In business since 1922 and with
years of experience in the call center industry, MPC can
customize its services to accommodate businesses of all
sizes and in all industries.
www.mpccallcenters.com
5. Midco Call Center
 Midco
Call Center has over 200 agents using the latest technology
to service its clients. Midco's comprehensive training
prepares agents to handle calls professionally. Behind
the company is the strength and resources of its parent
company, Midcontinent Media, Inc., a communications firm
in business since 1933. Located in Sioux Falls, SD, Midco's
system is ideal for catalog orders, lead generation, dealer
locate, reservations, and applications. www.midcocall.com
6. Time Communications
 Time
Communications provides call center services 24/7. The
company's call center features order taking via its live
answering service. Located in St. Paul, MN. Time Communications
has provided call center services since 1972. They have
partnered with both large and small businesses, providing
quality call center, live answering and order taking services.
www.timecommunications.biz
7. MAP Communications, Inc.
MAP
Communications, Inc. is a nationwide call center provider
that has been offering custom designed call center solutions
to businesses large and small since 1991. MAP operates
four call centers, the largest being its corporate headquarters.
It is an employee-owned company with corporate headquarters
in Chesapeake, VA.
www.mapcallcenter.com
8. Contact One Call Centers
 Contact
One is a Tucson-based, family-owned company that has been
in business since 1981. The company prides itself on its
customer service and its commitment is to provide all-around
services that help our business clients to prosper. www.wetakecalls.com
9. 1-800 We Answer
 1-800
We Answers has been in business for over 30 years, providing
call center services to clients in an array of industries.
In addition to providing business call center services,
the company offers additional tools that help businesses
compete, including voicemail services, fax services, postal
services, and pager and cellular sales. These additional
services are ideal for small businesses, business start-ups,
and solo owners and operators. www.efls.com
10. OnBrand24
 Based
in Beverly, MA, OnBrand24 is a full-service, 24/7 domestic
call center offering inbound order processing and customer
service, outbound B2B, level one help desk support, and
fulfillment. The company's goal is to master clients'
products, goals and culture to reflect the personality
and philosophy of client companies 24/7. www.onbrand24.com
|
